This career option has opened number of doors for many career opportunities in India. Due to globalization, numbers of multinational organizations have opened doors for many activities and chances to enter this profession. The call centre executive is responsible to give many online services to the people. There are various multinational organizations that provide training and placements to the individuals interested to enter this stream. The money market in this segment is also very high. People from different professions too are interested in contributing in this profession. Call centres are responsible to provide number of career options and opportunities to the young and enthusiastic people in the country.
As such there is no specific educational qualification required in this stream. Individuals re required to give 10+2 examination in the desired stream. They can also give their graduation examination while they do their job. The age criterion is 18 years.
To enter this stream, people are required to have knowledge of various computer applications and qualities like:- knowledge of customer behavior, good communication skills and good knowledge of database skills are also essential. The freshers are required top go for on-job training and various other communication skills. Good customer relationships, cyber grammar and good interaction skills are taught while the training sessions.
The salary given to the call centre executives starts from Rs 8000 per month. It goes on increasing with the increase in the position and experience.